At NovaMed, we respect and protect the privacy of healthcare providers, patients, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal and health-related information in connection with our medical billing services.

1. Information We Collect

• Provider Information: Practice details, contact persons, tax IDs, NPI numbers, and related business data.
• Patient Information (PHI): Demographics, insurance details, treatment codes, billing information, and other data necessary to process medical claims.
• Technical Data: IP addresses, device type, and cookies when you interact with our site or portal.
  
  

2. How We Use Information

• To provide accurate and compliant medical billing services.
• To submit and process insurance claims.
• To communicate with healthcare providers and patients regarding billing inquiries.
• To improve internal processes, ensure compliance, and enhance data security.
  
  

3. Data Sharing

• Insurance Companies & Clearinghouses: To process claims and payments.
• Service Providers: IT, data storage, and secure communication platforms (under Business Associate Agreements).
• Legal/Regulatory: If required by law or court order.
  
  

4. Data Protection

• All PHI is encrypted in transit and at rest.
• Access is restricted to authorized personnel only.
• Regular audits and monitoring are conducted to prevent unauthorized access.
  
  

5. Patient & Provider Rights

• Request access, correction, or deletion of your information.
• Opt out of non-essential communications.
• File privacy concerns by contacting:—————